Domestic Return & Exchange Policy

We want you to love your MrMacK jewelry. If for any reason you are not completely satisfied with your purchase, we accept eligible returns and exchanges within 30 days of purchase.

RETURNS

Returns must be requested within 30 days of purchase.
Items must be returned in their original, unworn, and unused condition with all original packaging included.
Items that have been worn, altered, damaged, or show signs of use may not be eligible for a return.
Orders that include a promotional free gift must also include the gift with the return. If the promotional gift is not returned, the full retail value of the gift will be deducted from your refund.
To begin your return, please submit a request through our Returns & Exchanges Portal and follow the instructions provided.

EXCHANGES

Exchanges must be requested within 30 days of purchase.
Items must be returned in their original, unworn, and unused condition with all original packaging.
Exchanges are subject to product availability.
To request an exchange, please use our Returns & Exchanges Portal.

We strive to make your returns and exchanges as seamless as possible through our convenient Returns & Exchanges Portal.

To initiate a return or exchange, please visit our Returns & Exchanges Portal.

REFUNDS & PROCESSING

Please allow up to 7 business days for us to process your return or exchange once it arrives at our shop.
Once we have received and inspected your return and verified that the merchandise is in its original condition, we will process your refund and send you a refund confirmation via email.
Refunds will be issued to your original form of payment.
Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges, if applicable, are non-refundable.

FINAL SALE & NON-RETURNABLE ITEMS

Items marked Final Sale are not eligible for return or exchange.
Personalized, altered, or specially made items may also be ineligible for return or exchange where indicated on the product page.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please contact the MrMacK team as soon as possible. Please include your order number and photos of the item and packaging so we can assist you.

Questions?