International Return & Exchange Policy

If you are not completely satisfied with your online purchase, you may send it back to us for a refund or exchange within 30 days of purchase. Your package must arrive at our Cincinnati-based shop within those 30 days for the return or exchange to be considered valid.

RETURN CONDITIONS

  • All returned merchandise must be in its original condition with no signs of wear or damage.
  • Items must be returned in their original packaging, including all pouches and boxes.
  • Orders that include a promotional free gift must also include the gift with the return. If the promotional gift is not returned, the full retail value of the gift will be deducted from your refund.

RETURN SHIPPING

  • International customers are responsible for all return and exchange shipping costs unless the item arrived damaged or we made a mistake with your order.
  • MrMacK does not provide prepaid return or exchange international shipping labels.
  • We recommend using a trackable and insured shipping service when returning your order.

 

EASY INTERNATIONAL RETURNS & EXCHANGES WITH OUR RETURNS & EXCHANGES PORTAL

To initiate an international return or exchange, please visit our Returns & Exchanges Portal

We strive to make your returns and exchanges as seamless as possible through our convenient Returns & Exchanges Portal. Please note that international customers are responsible for return shipping to our Cincinnati-based shop.

REFUNDS & PROCESSING 

  • Please allow up to 7 business days for us to process your return or exchange once it arrives at our shop.
  • Once we have received and inspected your return and verified that the merchandise is in its original condition, we will process your refund and send you a refund confirmation via email.
  • Approved refunds will be issued to the original form of payment.

 

DUTIES, TAXES & CUSTOMS FEES 

Any duties, taxes, customs fees, or other charges associated with an international order or return are the responsibility of the customer.

 

Original shipping charges, duties, taxes, and customs fees are non-refundable.

 

MrMacK is not responsible for additional taxes, duties, customs fees, or other charges imposed by customs or local authorities.

 

DAMAGED OR INCORRECT ITEMS 

If your item arrives damaged or we made a mistake with your order, please contact the MrMacK team before returning the merchandise.

Please include your order number and photos of the item and packaging so we can review the issue and assist you.

 

Questions?

If you have any questions regarding an international return or exchange, please contact the MrMacK team. We’ll be happy to assist you.